Families have enough hardship to contend with in the wake of a devastating disaster or simply in the aftermath of any loss. Uncertainty regarding navigating a complex and often opaque insurance system frequently makes a challenging time worse. I will make it a top priority to modernize the Department of Insurance and make it work for Californians.  

Priorities:

• Modernize customer service and filings:
  Invest in staffing and digital infrastructure to efficiently handle rate requests, consumer complaints, and disaster claims. We will update the Department’s website to make it user-friendly and accessible to everyone.
  
  

• Improve consumer communication:
  Simplify insurance materials and require insurers to clearly explain available discounts under Safer from Wildfires and other hardening programs. Information is powerful, and it’s the Commissioner's job to ensure residents know what tools are available to them.
  
  

• Expand outreach:
  Partner with local governments and nonprofits to educate residents—especially in high-risk or disadvantaged communities—on insurance literacy, mitigation funding, and rebuilding assistance. As a community leader, I know how important it is to meet people where they are. In the wake of the Palisades and Eaton fires, we hosted countless events to bring leaders and experts to Los Angeles to answer questions and help families get answers. As Insurance Commissioner, I will continue these regular listening and information sessions to make sure all Californians have a venue to share their experiences and understand the insurance landscape.

  
  

• Data transparency:
  Publish accessible dashboards tracking insurer participation by region, FAIR Plan enrollments, market share data, risk trends, and claims information to ensure accountability. The Department should serve as a hub for consumers to better understand the modeling and data that go into rate making and see which companies have the best track record when it comes to resolving claims.

• Create a consumer advocate:

  I will draw on lessons from other states and agencies to ensure that consumers’ voices are heard in every proceeding, including by defending the Department’s current intervention system and working with the Legislature to create a Consumer Advocate who will report directly to the Insurance Commissioner.

• Ending the Revolving Door:

  Californians should be confident that their Insurance Commissioner is acting in the public interest, not looking out for their own future career. I will work with the Legislature to ban Insurance Commissioners and top staff from working for the insurance industry right after leaving office.  CDI leadership must prioritize Californians and not their own careers as they carry out their work.